Refund policy

At The Arcadia Box, we stand behind the quality of our retro gaming consoles and accessories. Please review this policy carefully before purchasing.

🔁  7-Day Return Policy

We offer a 7-day return window from the date of delivery.

To be eligible for a return:

The request must be made within 7 days of delivery

The product must be unused, in original condition, and in original packaging

All accessories, cables, and components must be included.

⚠️ IMPORTANT: LIMITED RETURN ELIGIBILITY

We do not offer open returns for all cases.

Returns are only accepted under the following conditions:

✓ Product is damaged or defective upon arrival
✓ Wrong item was delivered

We do NOT accept returns for:

✗ Change of mind or buyer’s remorse
✗ Preference for different games or experience
✗ Minor cosmetic issues that do not affect functionality
✗ Incorrect setup or user error

🔄 Damaged or Defective Items

If your order arrives damaged or defective, we’ll provide a replacement or return option at no extra cost.

To process your request, please:

Email us at contact@thearcadiabox.com within 7 days of delivery

Include clear photos or videos showing the issue

Provide your order number and a brief explanation

What We Need to See:

Photos/video of the damaged product
Photos of packaging (if applicable)
Video demonstrating the defect

Once verified, we will either:

Send a replacement, or
Approve a return (if replacement is not preferred or available)

🎮 What Qualifies as “Defective”?

We cover manufacturing defects including:

✓ Device does not power on (after proper setup)
✓ Controllers don’t respond or pair
✓ No video output (after correct HDMI setup)
✓ Missing components
✓ Physical damage from manufacturing
✓ Games not loading due to hardware failure

Please troubleshoot before claiming defective:

Ensure TV is on correct HDMI input
Try different HDMI cable/port
Verify power source
Check cable connections
Restart device and TV

📦 Return Process

If your return is approved:

You will receive return instructions via email
Product must be shipped back in original packaging
Customer may be responsible for return shipping costs (unless item is defective or incorrect)
Returns sent without approval will not be accepted.

❌ Refunds

Refunds are processed only after the returned product is received and inspected
If approved, refunds will be issued to the original payment method

We reserve the right to:

Deduct charges for damaged/missing items
Reject returns that do not meet eligibility criteria

⚠️ What’s NOT Covered
User Error & Compatibility

✗ Incorrect setup
✗ TV compatibility issues (requires HDMI)
✗ Resolution mismatches
✗ Game preference dissatisfaction

Customer Responsibility

✗ Incorrect shipping address
✗ Opened/used product (unless defective)
✗ Normal wear and tear

Shipping & Delivery

✗ Carrier delays
✗ Lost/stolen after confirmed delivery
✗ Customs issues
Damage After Delivery
✗ Drops, spills, mishandling
✗ Unauthorized modifications

📦 Lost or Stolen Packages

Once marked delivered:

We are not responsible for lost or stolen packages
Contact shipping carrier directly
Use secure delivery locations

🌍 International Orders

7-day return policy still applies only for defective/wrong items
Duties and taxes are non-refundable
Customer handles customs clearance
Refused packages will not be refunded

🇪🇺 European Union – 14-Day Right of Withdrawal

Applies only to unused and unopened products

Customer pays return shipping

Refund after inspection

✅ Before You Order – Checklist

☑️ HDMI-compatible TV

☑️ Proper power source

☑️ Review game list

☑️ Correct shipping details

☑️ Check specifications

Questions? Email contact@thearcadiabox.com BEFORE purchasing.

💬 Need Help?

📧 Email: contact@thearcadiabox.com

📞 Phone: +1 7405575132

⏰ Response Time: 24–48 hours