FAQ
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Everything you need to know about The Arcadia Box โ setup, shipping, games, and more.
The Product
What exactly is The Arcadia Box Retro Game Stick Pro?
The Retro Game Stick Pro is a compact HDMI dongle that plugs directly into any TV, monitor, or projector. It comes pre-loaded with 20,000โ40,000 classic games (depending on the storage version you choose) spanning 23 legendary consoles, from NES and SNES to Sega Genesis, Game Boy Advance, Arcade, Neo Geo, and more.
It ships with two 2.4GHz wireless controllers and requires no internet connection, subscriptions, or complicated setup.
What's the difference between the 64GB and 128GB versions?
Both versions include the core Arcadia Box experience โ the difference is simply in game count:
- 64GB (20,000 Games) โ Every essential classic from all 23 supported consoles. Perfect for most gamers.
- 128GB (40,000 Games) โ The full library, including deeper cuts, regional variants, and additional arcade titles. Ideal for the serious collector.
Both versions support 4K output at 60Hz and include the same two wireless controllers.
Which consoles are supported?
The Arcadia Box supports 23 classic systems, including:
- NES / Famicom
- SNES / Super Famicom
- Sega Master System, Mega Drive / Genesis, Game Gear
- Game Boy, Game Boy Color, Game Boy Advance
- Neo Geo & Neo Geo Pocket
- Arcade (MAME / CPS1 / CPS2)
- PlayStation 1 (PS1)
- Nintendo 64
- Atari 2600 & 7800
- And more!
Does it need Wi-Fi or a subscription?
No โ and that's the point. Every single game is pre-loaded on the device. Once it's in your hands, you never need an internet connection, a monthly fee, or an account of any kind. Just plug in and play.
Setup & Use
How do I set it up?
Setup takes under 60 seconds:
- 1. Plug the Game Stick into your TV's HDMI port.
- 2. Connect the USB power cable to a USB port or adapter.
- 3. Switch your TV to the correct HDMI input.
- 4. Turn on the wireless controllers โ they pair automatically.
- 5. Start playing.
No downloads, no accounts, no driver installation required.
Will it work with my TV?
If your TV, monitor, or projector has an HDMI port, it will work. This covers the vast majority of screens made in the last 15+ years. It outputs at 4K (3840ร2160) at 60Hz, but also works perfectly on 1080p and 720p screens โ the image will just be crisped to your screen's resolution.
How do the wireless controllers connect?
The two included controllers use 2.4GHz wireless with a plug-and-play USB receiver โ no Bluetooth pairing, no fiddly setup. They work up to 40 feet (12 metres) from the device with zero noticeable lag.
Controllers are charged via the included USB cable and hold a charge for several hours of play.
Can I use my own controllers or gamepads?
The device has a USB port that supports USB gamepads and controllers. Many standard USB HID-compatible controllers work out of the box. We recommend using the included controllers for the best experience, as they're tested and optimised for the system.
Games & Consoles
Can I search for a specific game?
Yes โ the on-screen menu includes a search function so you can find any game instantly by name. You can also browse by console or category, making it easy to discover classics you might have forgotten about.
Can I add more games to it?
The Arcadia Box is designed to be a ready-to-use, all-in-one experience โ it's not designed for custom ROM loading out of the box. The pre-loaded library covers 20,000โ40,000 titles, which is a comprehensive collection of the best retro games ever made.
Does it support multiplayer?
Absolutely โ the package includes two wireless controllers, so two-player gaming is supported right out of the box. All multiplayer-capable games in the library can be enjoyed with a friend or family member on the same screen.
Does it support save states?
Yes! The system supports save states on most titles, so you can save your progress at any point and pick up exactly where you left off โ no more losing hours of progress because there was no in-game save system.
Shipping
Where do you ship to?
We ship worldwide, including to the United States, United Kingdom, Canada, Australia, across Europe, and many more countries. Shipping costs and estimated delivery times are calculated at checkout based on your location.
How long does delivery take?
Delivery times vary by destination:
- United States: 7โ14 business days
- United Kingdom: 7โ14 business days
- Canada / Australia: 10โ18 business days
- Europe: 8โ16 business days
- Rest of World: 12โ21 business days
Orders are typically dispatched within 1โ3 business days of purchase.
Will I get a tracking number?
Yes โ once your order is dispatched you'll receive a shipping confirmation email with your tracking number. You can use this to follow your order's journey to your door.
My order hasn't arrived โ what should I do?
First, check your tracking link for the latest update. If your estimated delivery window has passed and tracking shows no movement, please contact our support team with your order number. We'll investigate and make it right.
Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date of delivery. If you're not completely happy with your purchase for any reason, get in touch with our team and we'll arrange a return or exchange.
Items must be returned in their original condition and packaging. See our full Refund Policy for details.
My item arrived damaged โ what do I do?
We're so sorry to hear that. Please contact us within 7 days of receiving your order with your order number and a photo of the damage. We'll arrange a free replacement or full refund โ no need to return the damaged item.
How long does a refund take?
Once we've received and inspected the return, refunds are typically processed within 3โ5 business days. The time for the funds to appear in your account depends on your bank or payment provider, but is usually a further 3โ7 business days.
Technical Support
The screen is blank when I plug it in โ help!
Try these steps in order:
- Make sure your TV is set to the correct HDMI input (e.g. HDMI 1, HDMI 2).
- Try a different HDMI port on your TV.
- Ensure the USB power cable is firmly connected and receiving power (some TV USB ports don't provide enough power โ try a wall adapter).
- Allow up to 30 seconds for the system to boot on first use.
Still no image? Contact our support team and we'll sort it out.
The controller isn't responding โ what should I try?
- Check that the controller is charged โ connect it via USB and wait a few minutes before trying again.
- Press the power button on the controller to wake it.
- Make sure the USB wireless receiver is fully inserted into the Game Stick's USB port.
- Try re-pairing: hold the sync button on the controller for 3 seconds until the LED blinks rapidly, then press sync on the receiver.
Some games are running slowly or lagging โ is that normal?
The vast majority of games run smoothly at full speed. A small number of more demanding titles (e.g. certain PS1 or N64 games) may occasionally show minor slowdown โ this is a known limitation of the hardware and not a defect.
If you're experiencing issues with commonly played games (NES, SNES, GBA, Arcade etc.), please reach out to us โ it may be something we can help resolve.
I have a different issue not listed here โ how do I get help?
Our support team is happy to help with anything not covered here. Visit our Contact page and send us a message โ we aim to respond to all enquiries within 24 hours on business days.
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